01732 740370
Privacy Policy
We are committed to protecting your privacy.
We will use your personal information in accordance with the Data Protection Act 1998 up to and including 24 May 2018 and the EU General Data Protection Regulation 2016/679 thereafter (GDPR) (together the Data Protection Legislation). and other applicable laws and regulations that relate to data protection and privacy.
This Policy sets out the obligations of
Masters of becvkenham Ltd
Trading as
Masters Medical
Masters Promotional Vehicles
medicalvans.co.uk
What information do we collect about you?
We collect information about you when you send us an enquiry, book any of our products or services or purchase a vehicle.
Information collected online through our contact forms, phone and/or email.
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Name
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Contact telephone number
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Address
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E-mail address
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Mileage
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Vehicle registration - For refurbishment enquires
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Further vehicle information
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Post code
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The pages you visited on our website
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Ip Address
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Your internet browser and the device you use to browse our website
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Cookies and Pixels – Please view our Cookie policy for further details
How will we use the information about you?
Your information is provided to us voluntarily. However, where you complete a sales enquiry, lead form or order a vehicle through one of our brand websites, and do not provide us with required information that we request from you (indicated by a star (*)), we will not be able to proceed with your online enquiry or order.
We may collect and process information about you, including your name, date of birth, address, contact details (including email address and mobile phone number), vehicle details, purchase history and data collected as part of any finance application or payment (including previous addresses, employment details and bank account details). This information is referred to in this Privacy Policy as personal data.
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To contact you by telephone, SMS, post and/or email about the other offers, products, promotions, developments or services which we think may be of interest to you. We will send you this information only with your consent to do so. You have the right to withdraw your consent at any time by using the unsubscribe links presented
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It is necessary for our legitimate interests or those of a third party such as breakdown or insurance providers, where you have said you would like to receive such services
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In connection with a contract concerning connected vehicles.
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Where you purchase any service plan or extended warranty.
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For website user processing research or analysis including to collect statistics, responses to any surveys and questionnaires, traffic patterns and related site information. We aggregate this data and it does not identify any website users
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For internal purposes for research, analysis, testing, monitoring, customer communication, risk management and administrative purposes; and/or
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It is necessary for compliance with a legal obligation. This includes when you exercise your legal rights under data protection law, to verify your identity, for the establishment and defence of our legal rights, for activities relating to the prevention, detection and investigation of crime, to conduct credit, fraud prevention and anti-money laundering checks and for compliance with our legal and regulatory responsibilities.
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Monitoring communications between us (calls, letters, emails and texts) to prevent and detect crime, to protect the security of our communications, systems and procedures, and for quality control and training purposes
Live Chat
We use Liveperson software provider for our live chat, this software monitors your ip address, location and device type. You can opt out using our cookie policy.
Secure Processing
Masters Group shall ensure that all personal data collected, held, and processed is kept secure and protected against unauthorised or unlawful processing and against accidental loss, destruction, or damage.
Cookie Policy
View our cooking policy here
Marketing
We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the group. If you no longer wish to be contacted for marketing purposes, please email dataprotection@mastersgroup.co.ukor use the unsubscribe option in any of the marketing emails we send.
Dealer Network and Third Party Partners that we may share your information with
Masters Group
Peach Design
DVLA
Links to Other Web Sites
This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.
Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data manager Allan McCafferty at dataprotection@mastersgroup.co.uk
RIGHT TO BE FORGOTTEN
You have the right to request that Masters Group delete your personal data in certain circumstances if you would like more information about this please contact us using the details below.
Data manager, 150 – 164 Upper Elmers End Road, Beckenham, Kent, BR3 3DB or email dataprotection@mastersgroup.co.uk
Wifi
When you use Masters Group free customer wifi we may collect data about:
a) your device;
b) the volume of data which you use;
c) the websites and applications which you access; and
d) your usage by access time, frequency and location.
Call Recording
Phone calls may be recorded, and any recorded calls will be retained for a period 30 days before deletion and will only be used for training and quality purposes and/or to prevent or detect crime.
CCTV
We process personal information using a CCTV system to monitor and collect visual images for the purpose of security and the prevention and detection of crime.
TRANSFERING PERSONAL DATA OVERSEAS
*6.1 The personal data we collect from you is currently held within the European Economic Area (“EEA”). It is possible that in the future such personal data may be transferred, stored and/or processed outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing and/or processing. You should be aware that countries outside the EEA may not offer the same level of data protection as the United Kingdom, however we will take steps to ensure that your data is treated securely and in accordance with the DPA.
ICO Data protection register - entry details | available at https://ico.org.uk/ESDWebPages/Search
Registration Number Z778463X | Masters of Beckenham (2003) LTD
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How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:
Email dataprotection@mastersgroup.co.uk
Address Data Manager, 150-164 Upper Elmers End Road, Beckenham, Kent, BR3 3DZ
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 14/02/2025
Cookie Policy
Effective Date: 25-Jun-2024
Last Updated: 25-Jun-2024
What are cookies?
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
How do we use cookies?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
Types of Cookies we use
Manage cookie preferences
Cookie Settings
You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
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Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
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If you are using any other web browser, please visit your browser’s official support documents.
Cookie Policy Generated By CookieYes - Cookie Policy Generator.